Responses (2)

G

gfchet

Is it possible that user is using Win 10 like I am that had recent updates, the latest 1909... I have a device (not Ring) unable to connect to Win 10 via Ethernet as of 4/2/20, spending hours and hours on and was told that possibly one of the last three (3) Win 10 updates may be the issue. Update 1909 was ironically auto installed on 4/2/20! Not tech savy at all but thought I'd share this information for Ring experts or community users that may want to explore.... PS I do use the door bells and some cameras...Now considering the Security system and exploring/researching thus finding this thread. I will be ordering the system and hopefully it will connect...Love the Ring doorbells and the great outdoor cameras!

1

•

14-04-2020 15:31:32

•

Reply

R

RCC

Windows 10 is certainly not the issue for me. I use the Ring App from the Windows store on my PC and the devices correctly show as "Online" in that app. The issue I have is with the Ring App on both iPhone and iPad, where Device Health is incorrectly showing the cameras as "Offline".

0

•

14-04-2020 17:50:47

B

bigtdan

Yes, same. I just installed on the 2nd and had issues every other day. Any advice? I used a 6-cat wired to install. It'll be online for a full day, then off and I can't get it back until I unplug the power completely and let it reboot.

1

•

06-07-2020 11:52:25

•

Reply

T

tryphious

I have hte same problem, Device Health says Offline and Connection type is Ethernet. When I try the Reconnect to the Internet it tries to use Wifi. I bought a POE camera because I want it to use Ethernet, not Wifi. This is rediculous and I'm about ready to return the camera.

0

•

12-07-2020 03:33:51

A

Armstrongandrew

I have a similar issue however if swaps between windows 10 app and ring app for android showing as offline but still recording. I wonder if the supplied POE adaptor is powerful enough for long runs? I will try a higher amperage unit and see how i get on. We also have large fluctations in power in NZ from 220-240volt that could be effecting it.

0

•

05-10-2020 01:49:31