Ring Security Cameras
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Continual slowing/disconnect of network Ring Floodlight Pro V2/Doorbell Pro 4k
Original setup 24/7 recording - no issues;
Wired doorbell
Six floodlight plus
Spotlight pro
Two spotlight cam plus
New setup 24/7 recording - issues;
Wired Doorbell Pro
Four floodlight pro 4k
Two floodlight plus
Spotlight pro
Two spotlight cam plus
Network;
Six Deco X60 AX5400 WiFi 6
IoT network - 2.4ghz - channel 3
With my original configuration I had absolutely zero issues whatsoever, on my new setup only on the new cameras do they keep dropping out constantly. I’ve restarted all devices, factory reset my deco network and tried using my original virgin media router, changed channels, enabled 5ghz, disabled 5ghz, exactly the same symptoms. I’ve got 1gb broadband and holding my phone next to the cameras and doing a speed test I’m getting ~500mbps down and ~60mbps up. I’ve turned auto hdr off and it’s still the same.
Does anyone have any ideas? I’m going round in circles and it’s terrible. Considering I’ve bought six floodlight cam pro’s at nearly £250 a pop and the same for the doorbell, I’m pretty annoyed.
TIA
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02-03-2026 07:32:08
Responses (1)
- U
Hi Caitlyn, I switched broadband providers on Friday and paid the early settlement to switch from Virgin to BRSK, I now have 2GB Up/down. Cameras are still the same, awful. Have messed with the settings as suggested and still, awful. The old cameras are far better and more reliable. Any ideas why? Really starting to lose faith in Ring products now.
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09-03-2026 12:43:42
THi @user_932c23. What is the RSSI for these devices? You can find this information in the Device Health menu of the Ring app. You can find out more information for your cameras needs here. Also, make sure your router is configured to the optimal wifi channels, which can be found in the note on this page here.
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10-03-2026 15:06:22
UHi Tom,
RSSI are all around -40/-50 on the new devices. A couple of the older devices are -50/-60.
Router is on channel 3 which is the optimal channel for the conditions.
The problem just lies with the new devices, still.
What is the next step?
Thanks
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11-03-2026 09:58:28
THi @user_932c23. Try using channel 1, 6 or 11 for your 2.4GHz network. Ring devices like these best. If you're still having issues, please send us a message on Facebook, Instagram or X @Ring for more support.
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12-03-2026 13:49:10
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Caitlyn_Ring
Hi @user_932c23. It's important to note that 4K resolution causes higher data usage. For the Floodlight Cam Pro (2nd Gen) specifically, a minimum upload speed of 15 Mbps is recommended for optimal performance. If you have four of these cameras, that is a recommended upload speed of 60 Mbps for those cameras alone. You can try adjusting the Data Usage to reduce how much data the cameras are using, which may help connectivity.
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03-03-2026 18:14:15
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