‎Camera does not start up after inserting the battery after charging

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S

SirStep

Camera does not start up after inserting the battery after charging

troubleshooting

wireless-security-cameras

Hi, charged the battery at the 20% power level and after reinserting the battery until it clicks the next morning the camera, the camera does not start up and no light is coming on. What shall I do? It is a Ring Stick Up Cam Battery (3rd Generation). Thanks for helping, Step PS I have Ring login and everything but I cannot log in with that into the ZEndesk help application.

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13-12-2022 09:16:32

Responses (1)

J

Justin_Ring

Hi @SirStep. If your Camera is unresponsive even with a fully charged battery, try doing a factory reset. To do a factory reset, you will press and hold the setup button for 20–25 seconds and then wait to see if the Camera starts blinking a blue light for a few seconds. If it does turn back on, you will need to [reconnect it to your WiFi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) because the reset will cause it to disconnect. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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14-12-2022 16:49:48

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