Ring Protect Plan
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Trying to add a plan
No matter many times I keep getting redirected back to the start page in ring.com. It tells me I am new to ring and that I have to se things up even though I have used the various cameras for almost 2and a half months. I getting a little annoyed, frustrated and very peed off … HELP
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29-06-2026 20:32:27
Responses (2)
- U
SAME....I HAVE HAD MY PLAN FOR 3 YEARS THEN IT LAPSED AND NOW IM TRYING TO GET IT AGAIN AND STILL HAVE ALL MY CAMERAS AND IT KEEPS TELLING ME IM NEW...I JUST WANT THE PLAN....LOL
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07-07-2026 13:36:27
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UThat is exactly what is happening to me. My plan lapsed and I am trying to re-new the subscription. HELP. I'd like to talk to a Ring customer service person.
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15-07-2026 19:33:07
JHi neighbors. If you’ve verified that you’re the owner of your Ring device and are still unable to subscribe to a plan after following the steps in the Help Center article provided by Caitlyn, please give our support team a call for further assistance using one of the phone numbers available here.
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16-07-2026 20:23:29
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Caitlyn_Ring
Hi @user_3ee8c7. Are you a Shared User for these Ring cameras? Only the owner of a Ring device can purchase a subscription for that device. If you were the one who set these cameras up, check that you are logged into the correct Ring account.
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30-06-2026 20:44:47
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