Responses (6)

C
Caitlyn_Ring
Hi @Jon.lee84. You can subscribe to a second Ring Protect Basic plan or you can choose the Plus plan to cover both devices. To see a comparison of both plans laid out, you can check out our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). Once you've decided which plan is the best fit, you can follow the steps [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan) to subscribe to the plan you'd like. If you're not able to get the plan set up on your end, our support team can also help take care of this over the phone as well. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
•
28-05-2021 16:16:13
•
Reply
H

handoffbarry

Caitlyn, I'm not seeing any subscribe button under each individual device, nor am I seeing a way to add another device to my basic plan. Does that option only become available once the plus trial expires? Thanks.

0

•

03-08-2021 14:56:18

•

Reply

T

Tom_Ring

Hi @handoffbarry. Would you be able to share a screenshot of what you are seeing? This will help me direct you where to go. If you are logged in on Ring.com, you should the option for Protect Plans.

0

•

04-08-2021 20:41:14

S
Stuart88
I have the exact same issue. I added a second device, looking to add Basic plan to second device, this is $4 per month cheeper with two devices, total $6 vs $10 for Plus plan. There is no option to enable basic for second device, the page defaults to device already under a basic plan with a single option to upgrade to plus, but I don't need plus with only two devices.
1
•
29-08-2021 11:01:56
•
Reply
M
Molly61
I have exactly the same problem too. Just going round in circles. Any tips would be welcome!
0
•
12-09-2021 08:48:43
•
Reply
A

Arthur_D

@Tom_Ring What is the process to select individual Basic Protection plans? For users with two devices, your Protection Plus plan is more expensive. Thank you.

0

•

13-09-2021 18:21:51

•

Reply

T

Tom_Ring

Hi @Arthur_D. The Help Center articles that are shared in the marked solution for this post have the most up to date information on how to subscribe. Just follow the steps listed in the Help Center article and you will be good to go.

0

•

14-09-2021 18:02:07