Very Disappointed With Ring Pro Warranty Support

I pay $199 per year for the Ring Pro plan, and after this experience, I seriously question what I’m paying for. I called to make a warranty claim for my front Ring camera because the camera lens has become blurry.

I spent over 30 minutes on the phone with a representative named Nathan. I uploaded photos clearly showing the blurry image, yet I was repeatedly put on hold and asked to troubleshoot unrelated issues, including questions about my internet connection and internet provider. The issue is with the camera/lens—not my internet connection.

Instead of honoring or properly processing my warranty claim, I felt like my time was being wasted in hopes that I would simply give up and hang up. I asked to speak with a supervisor and requested a ticket number or claim number, but Nathan would not provide me with either.

If Ring is going to make customers jump through hoops and refuse to properly document or process legitimate warranty claims, then I don’t see the value in paying $199 per year for Ring Pro. Very disappointing customer service and warranty experience.