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C

Cozzmo

Ring protect cancellation with no refund
troubleshooting
billing
Hello , I purchased a new ring device instead of my ring doorbell gen1. I cancelled my basic protect program while I was assuming I will get a refund for the remaining time I left to the program. Unfortunatly it turned out I did not get any refund and cannot assign my new device into the current basic protect plan. Any suggestions ?

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18-02-2023 10:53:37

Responses (1)

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    Tom_Ring

    Hi @Cozzmo. You can use this Help Center page [here](https://support.ring.com/hc/en-us/sections/360008007751-Manage-Subscription) to learn how to manage your Ring Protect Plan subscription. If you need more assistance, you'll have to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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    20-02-2023 18:45:12

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