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Alarm monitoring not calling phone
I've been crawling through all of the messages about monitoring alarms. I have had a series of tripped alarms over the last two weeks and not to receive a single call even though I have set up all of the emergency contacts properly in the software. Notwithstanding the fact that it never notifies my phone that there's an alarm going off, I'm also not getting the phone calls that I'm paying for through the monitoring service.We are in a low mobile signal area for the base station but today my phone was in a high signal area and I didn't receive a call to say that my alarm had gone off. Any ideas what this might be?
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02-09-2025 19:20:39
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Caitlyn_Ring
Hi @user_5a6046. In order to receive a call to the numbers listed as your Emergency Contacts, you must have a compatible Ring subscription with the Alarm Professional Monitoring add-on service. Additionally, you must have Professional Monitoring turn on in your settings. We have more information on the difference between Alarm Professional Monitoring and Self-Monitoring here: https://ring.com/support/articles/46blt/Understanding-Professional-Monitoring-and-Self-Monitoring.
For notifications, please review the troubleshooting steps here: https://ring.com/support/articles/in527/Managing-alerts-for-Ring-Alarm. You can manage push and email notifications for the Ring Alarm separately. If you've checked your plan and settings, and this issue still persists, please reach out @Ring on Facebook, X, or Instagram for further assistance.
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03-09-2025 19:56:51
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