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Smoke & CO Professional Monitoring Plan requirements not as described on website
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I was attempting to subscribe to the Smoke & CO Professional Monitoring plan. Reading this webpage from the Ring website I was under the impression that if I purchased a Ring Smoke and CO Listener I could subscribe https://ring.com/support/articles/u969z/24-7-smoke-co-monitoring?srsltid=AfmBOoqfPUkEoKVycAKCenDzOqhInEZ2x8YAGXsdjEI8zn756mwcXDTx The annual rate is $50.

Copied from the website: 

To subscribe to Smoke & CO Professional Monitoring, you need one or more of the following:

  • A Kidde Smart Smoke Alarm orSmart Smoke and CO Alarm device
  • A Ring Alarm system with a Ring Alarm Smoke & CO Listener

• • A compatible First Alert Smoke & CO detector paired with a Ring Alarm systemSo I actually purchased two of the Ring Alarm Smoke & CO Listeners and the Ring Base Station and installed them. I could never find a way to subscribe to this plan online so I called today. I was told that I could NOT subscribe because I don't have the Kidde Smart Smoke Alarm. Nowhere does it say that I MUST have that alarm. But I spoke to 2 customer service people there and was told by both that I must have that Kidde alarm so I cannot subscribe to the Smoke & CO Monitoring Plan. Needless to say, I am disappointed and having already installed the listeners onto my ceiling, I do not feel right in returning them to Amazon and I have needlessly purchased the base station. A waste of a lot of money.

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06-01-2026 02:26:59

Responses (1)

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    Hi @user_c2e027. We'd love to help you get subscribed to the correct plan. Please, send us a private message on Facebook, Instagram or X @Ring and one of our agents will sort this out with you. Let me know how your interaction goes!

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    07-01-2026 18:30:42

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