Responses (4)

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Caitlyn_Ring

Hi @user57126. If your existing subscription is the Ring Protect Basic plan, it will only cover your Ring Doorbell, and you will need to [purchase a second Ring Protect Basic plan](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan) for the Ring Camera. If you have the Ring Protect Plus plan, this will automatically cover all Ring Doorbells and Cameras at the same Location. I hope this information helps! :)

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06-09-2023 23:33:54

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jojotarheel

I had Ring Basic for my doorbell. I added cameras and upgraded to Ring Protect Plus which should cover the doorbell and cameras. Why am I continuing to be charged for the Basic Plan after I canceled it?

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07-09-2023 11:47:08

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user_9ac525

I have the plus plan and added cameras and it still shows they aren’t covered. How can I get them covered? 

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23-09-2024 00:36:58

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Justin_Ring

Hi @jojotarheel. For billing issues with your Ring Protect Plans, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here. 

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08-09-2023 19:08:14

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user_869968

Hi, I have this same problem. I added two new cameras to my system, both show live feed ok, but no videos available and I get messages saying trial about to end. My existing subscription for the first camera doesn't expire until August this year. I need a phone no to contact but cannot find one

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08-05-2025 08:58:38

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user_61ea2f

I am having the same problem and it doesn't like support has answered anyones questions here. Also, need a phone number to contact.

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10-08-2025 23:32:42

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Caitlyn_Ring

Hi @user_61ea2f. There are a few moderator replies in this thread with information regarding Ring subscriptions. The Basic plan only covers one Ring doorbell or camera, while the Standard and Premium plans will cover all devices at one location. You can view what each plan provides at https://ring.com/plans. If you'd like to contact support, you can do so at https://ring.com/support/contact-us. 

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12-08-2025 00:21:33

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user_823de8

How can I add a camera

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21-07-2025 07:23:27

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T

Tom_Ring

Hey there. If you read Caitlyns response in this thread, she has more information that can assist you. 


https://ring.com/support/articles/lw54x/comparing-ring-home-plans

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22-07-2025 13:27:40

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user_c4f01d
It didn't cover the front doorbell
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05-09-2025 23:54:34
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