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This footage is unavailable
Starting mid afternoon on 6/23/2026 my cameras stop recording between motion activated recordings. So, no snapshots on the hour and when I play through the recordings on my app it will play a recording and stops with "this footage is unavailable" To go on to the next recording I have to advance to the next recording manually. This has never been an issue, my wifi has not changed, my connectivity is not weak or being interrupted and my app is up to date. My cameras are all battery with solar panels and all have full charged batteries. This is very annoying since I cannot scroll back and let it play through the recording for any of my cameras. Is this a glitch from a recent update? I have deleted and reinstalled the app twice and that did not help.
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30-06-2026 19:10:48
Responses (6)
- C
Hi @user_c06724 @user_1e1a03. Which version of the Ring app do you have installed? Are you on iOS or Android? If you manually scrub through the timeline, are you able to view both snapshot images and recordings without issue? Or do you still receive the same error message?
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01-07-2026 19:44:17
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- U
I also have the same issue, maybe it’s the app? I have tried the hard reset but that doesn’t do anything, my dad has a ring doorbell and his works fine, really odd
I see the motion and ring recordings just not the snapshots
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04-07-2026 11:02:47
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- U
I started having the same problem a few days ago. I like to scroll back thru the day while I’m gone but now it doesn’t do anything but give a black screen that says it’s unavailable. I haven’t changed anything so it has to be something on ring’s end. Whatever it is I don’t like it and need it fixed!
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05-07-2026 04:22:17
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- U
I’m having the exact same issue on all of my devices. Started like everyone else about a week ago. Hoping an upcoming software update might fix it. No customer support e-mail to send it to software support. Don’t want to chat with an AI bot.
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05-07-2026 16:04:15
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user_1e1a03
I have been dealing with the same issue since yesterday, 6/29, around 3 PM. I am going to try a hard reset of the device.
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30-06-2026 19:25:48
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