Responses (4)

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bruce.derrick
The Shared Access invite steps sound straight forward and simple...if it worked. I experienced same issue as in this post but their resolution did not work for me. I have been using the app on my phone for 6 months without any issues. Today I resent the Shared User invite to my wife (also activated the slider button to share the doorbell device). She already has the Ring app installed on her phone - She used the invite to create a personal Ring account and app shows that she is logged in. The app does not list any devices despite accepting my invite. The Dashboard screen on my wife’s Ring app shows “No Location” ... click on the drop down does no list any locations. - My phone’s Ring app still shows that she has not accepted the invite so we logged he out at her app and logged back in. No change. - I deleted her Shared User instance and repeated the whole process....same result Is my account and setup corrupt in some way? I cannot find anything in community board or Internet that addresses this. This should be a brain dead simple process for any level of user === UPDATE === Tried the process again and this time was able to get to work with a "send invite again". There are many steps and having to select "Manage" many times through the back and forth setup communication thread. At this point I assume that we did not click the last of the "Manage" button instances. All the peripheral verbiage speaks of *accepting* the invite so it is interesting that the button instances are labeled as "Manage" instead of "Accept". I must have assumed that I had already accepted the invite so no reason to once again click Manage. Too many layers and less than optimal button labeling.
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29-03-2021 04:41:00
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Johnringis

I am finding that this ring alarm system is more of a toy. Soon to go in the trash and get a real system. But anyway got my wife a new phone and her shared account always worked but now doing the same thing you all report. creates the account but don't have access to the alarm. Ring is a joke. Then when amazon was having issues with there servers guess what made your little ring alarm system useless. This is a toy people. .

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26-12-2021 09:10:23

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Tom_Ring

Hi @Johnringis. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) will go over the Shared User process as well as outline the roles the Shared User has. Let me know if this aligns with what you are experiencing. If not, try deleting the Shared User, along with any email invitations the Shared User may have, and adding the Shared User again. I hope this helps.

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29-12-2021 16:04:55

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edwinuy

Hi, the link that you suggested DOES NOT say what happens next on whether the Shared User needed to create his own Ring account or not. That is the part that I am looking for or most users are looking for, are they supposed to login to ring and create their own account or do they receive an email on their email Inbox and create the account that way?

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27-07-2022 08:25:55

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BrandonS1
Can we just go back to where we add a user and put in their code? I don't want to have to send an invite and they have to set up an account. It is cumbersome. Particularly for someone that just needs the code once.
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24-10-2023 23:15:33
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Justin_Ring
Hi @BrandonS1. If you are referring to setting up an Alarm Guest User for the Ring Alarm, that is still the same. They do not need to download the Ring app or create an account. Shared Users for Doorbells and Cameras do have to have the Ring app and create an account.
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26-10-2023 17:19:25
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