Responses (4)

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Caitlyn_Ring
Hi @mgd. Have you downloaded both the Ring App and the Neighbors App? If you have both downloaded, you'll want to make sure you're opening the Ring App rather than the Neighbors App. Try uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App. This typically resolves concerns like the one you're experiencing. If it doesn't, can you please share a screen recording showing what happens when you first launch the Ring App so that I can have my team take a look? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. :)
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05-11-2020 17:47:04
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N

natedogny

That solution didn't work for me. Any other solutions?

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20-04-2021 15:09:20

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Caitlyn_Ring

Hi @natedogny. I'd recommend reaching out to our support team if you're still having this concern. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.. :)

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20-04-2021 19:43:38

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Typical_User
This is the problem with Ring. Why isn't "Caitlyn_Ring" reporting this to the Ring Product Team? Why isn't the Product Owner or Director of Product not consistently reading the feedback we as a community have brought forward. Neighbors = a CHEAP RIP OFF of NextDoor dot com and NEIGHBORS CENSORS EVERYTHING!!! OP - Not only do I have the same problem... Many of us experienced the.... Live video from the very expensive cameras Ring sells only works on your phone and not a web browswer. I had to go to Reddit and raise a stink there and Ring to get it fixed. Then miraculously... many people started reporting that Ring started to turn on the web browser feeds back on. This is what Ring has become... a complete rip-off and not worth our time.
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14-09-2023 11:03:19
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Caitlyn_Ring
Hey neighbors, make sure your Ring app and your phone's software are fully updated for the best performance. You can read more about mobile device compatibility with the Ring app [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If you're still experiencing issues with the Ring app opening to the Neighbors app, please follow up with our support team so they can investigate this further.
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14-09-2023 17:39:05
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