Responses (3)

T
Tom_Ring
Hi @user_56e873. What type of phone do you have and what version of the Ring app is installed? Can you share a screenshot of the error you are receiving?
0
•
04-06-2026 15:52:42
•
Reply
U

user_56e873

Problem occurs with different iPhones, using WiFi and cellular connections and a Mac connecting to ring.com

Ring version 5.105.0

error says: hmm. Something went wrong. Try again later

0

•

04-06-2026 18:14:46

•

Reply

C

Caitlyn_Ring

Hi @user_56e873. If possible, can you please share a short screen recording that shows you receiving this error message after trying to adjust the motion detection? Additionally, if you check the app store, do you have an update for the Ring app available?

0

•

05-06-2026 18:37:46

U

user_56e873

In upper left, select settings

then modes and automations

Then select modes

Then select any mode you want to change

I selected hone

select any device from the list

Change the motion detection setting

hit save.

receive error message response.

other features like smart responses or device settings can be changed. 

0

•

08-06-2026 15:38:32

•

Reply

C

Caitlyn_Ring

Hi @user_56e873. I followed the steps you listed on my iPhone, with Ring app version 5.105.1, and was unable to reproduce the error message. Any changes I made to motion detection within the Modes settings saved successfully. You mentioned that you're on Ring app version 5.105.0, so check the app store on your phone to see if there is an update available for the Ring app.

 

If there is no Ring app update, or this issue still persists after updating your app, I would recommend following up with our social support team to troubleshoot this further. You can get in touch by sending a private message @Ring on Facebook, X, or Instagram. Including a link to this post in your message would be helpful as well.

0

•

09-06-2026 15:56:20