‎Mode status not available on app

Henslecd

Mode status not available on app

modes

Mode status is not working on the app. It says it is unavailable on both me and my wife's app. I had to turn off the alarm via the website to let the dogs out. The status.ring.com status says everything is working. Anyone else with the issue?

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06-03-2023 11:31:19

Responses (35)

ec98df3b98ff155ce2a9

I am facing the same issue. I had to disarm the system from the keypad.

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06-03-2023 11:48:31

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Beep13

Same problem here. Android App. At least since 1 hour. Also on different phone with different ring account. Status page says nothing about this big problem!

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06-03-2023 12:13:15

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user38444

Same here. Android app reports base station offline though base station reports it's connected, and have reconnected to my wired network and restarted the unit. Going to battery power sends alerts to my app, so clearly the unit isn't actually offline.

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06-03-2023 12:15:40

Belay5

Same here, Moms phone is an android where monitoring was unavailable. And I have an iPhone where it’s working fine and had to disable it through mine.

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06-03-2023 12:20:07

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ec98df3b98ff155ce2a9

I just checked my wife's iphone and she has access. My android app and my son's tablet, android, are not showing the status.

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06-03-2023 12:26:49

BDS37982

Mode operations for my 1 floodlight cam not working! Andriod. Please advise!!

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06-03-2023 12:26:41

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user38447

Same here, I have android. Now I will have trigger alarm in order to turn it off. This is total bs

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06-03-2023 12:27:19

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user38449

Same here. Also Android app. My wife, on an iPhone, is able to see mode status. This seems to be some sort of outage or bug peculiar to Android phones/software.

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06-03-2023 12:32:08

Ring App

Mode status not available on app

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