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C

cdrood

IOS App can't see all devices
I'm seeing an issue where my wife's iphone can't see all of our devices. We have a doorbell, floodlight, and two chimes. When I log out and log back in, they show up, but one of the cameras will disappear within a few minutes. I don't have this problem on my Android phone. We log in with a single account on both phones. We've had Ring devices for years and this has just started.

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11-10-2020 15:33:18

Responses (1)

  • T

    Tom_Ring

    Hi @cdrood. I would check to see if there are multiple locations on the phone. You can find out how to manage the locations [here](https://support.ring.com/hc/en-us/articles/115005039983). You can also try to uninstall the Ring app, reboot you phone, then reinstall the Ring app and log back in. Let me know if this works!

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    12-10-2020 18:42:35

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      J

      Jeffsmith1977

      The Issue I have is that the IOS app does not stay on all cameras, when I go and look it a camera and go back to the dashboard it goes to that location. It will not stay on the all camrea list. Super annoying

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      13-10-2020 03:55:55

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