Responses (2)

B

Boone

> @Plucar wrote: > > Good day, > I changed my phone number and can't connect to the app because I don't have a confirmation code that goes to my old phone number. > > Bohumír Plučár > [bohous.plucar@gmail.com](mailto:bohous.plucar@gmail.com) Hello @Plucar , Sorry to hear you are having this problem. Sounds like you had your previous setting to have the "two-step"verification code texted to your old phone number. You can have this "two-step" verification code either emailed to you or texted to your smartphone. You have two options to fix your issue: - OPTION #1: You should telephone Ring Support and ask them to switch your account to email the verification codefor when you log into your Ring App. Then you will be able to access your Ring account on your smartphone's Ring App. You can either leave your "two-step" code to continue being sent to your email, or use your smartphone App to change it back to texting to your new number. - OPTION #2: Ring Support might be able to just change your account mobile number to your new smartphone number. And then you can access your Ring App via text same as before. If you did Option #1, be sure once you are gain access to your smartphone App, you change your account to your new mobile number: - Menu (3 horizontal line Icon, upper-left-corner) \> Account \> In "Account Settings" click on your old number and change it to your new number. When you intially call Ring Support, expect them to first email a "Two-Step" verification code, which you will have to read back to them while on the phone. This is to verify that you are really who you say you are, so have access to your email ready. You can contact Ring Support at: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope you find this information helpful. :)

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13-12-2020 15:34:08

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Reply

B

Blacc

Why isn’t this an option within the app itself. We shouldn’t have to go through so much just to change something in the app. I’m having the same problem when trying to log into the Ring app. When trying to log in it sends the verification code to a number I no longer have. I should have the option of either texting or emailing it to me. I shouldn’t have to call to make changed to my account.

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01-10-2021 07:51:50

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user70871

Agree. Almost every other websites / apps allow you to access the verification code via email as an alternative on the GUI. Who came up with the idea that you've to call the customer service to change it?

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11-12-2023 22:12:27

T

Tom_Ring

Hi @user70871. Since the Ring app on a mobile device is required to setup Ring devices, it is assumed that users can use the same device to receive the 2-step verification code.

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12-12-2023 20:11:50

C

Chrisves

Hello, please help. I have same issue but I live in Europe. I cannot contact by phone because my english sucks.
I need to change two-step from my phonenumber (it is old and unavailable) to the mail, that holds my account.

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26-12-2023 10:55:00

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Reply

C

Caitlyn_Ring

Hi @Chrisves. The Ring Community is not a direct line to support, as it is a public forum. I have edited your post to remove any personal information. If you’re unable to receive the verification code via SMS due to having a new phone number, we urge you to get in touch with our support team for assistance.

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27-12-2023 19:15:32

M

Maescoed

What about people who do not have mobile coverage ? Ring (Control Centre) wants me to enter my mobile number to send me a verification code! I might get it in a weeks time if I actually go out. And furthermore. It can’t find my address. Lower Maescoed does not exist! Even putting a pin on the map says … There is no address here! Is there a work-round for the thousands of people who do not have any mobile coverage?

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28-12-2023 19:32:34