Responses (4)

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Justin_Ring

Hi @user_e2fd7f. To remove a deactivated device from your account, follow these steps:

 

1. Open the Ring app

 

2. On the Dashboard, you should see the preview tile for the deactivated device.

Within that preview tile, tap on the triangle with an exclamation point.

 

3. Tap on the message that appears stating, "This device is deactivated."

 

4. Tap on Remove this Device and select Continue.

 

5. Select an option for removing it

 

This should remove the device. Can you share the link where you found the directions you mentioned did not work for you?

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26-06-2025 16:36:49

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user_7215f9

This is somewhat different for me. When I click on the Triangle, I see: "This device is offline..." and when I click on that, I get a Help page about Things to Check, including Reconnect Front Door, Learn More about Wifi, Recharge the Battery, Improve Battery Life, but nothing about Removing the device.

Do I need to Deactivate it somehow?

FWIW, there SHOULD be a quick: "Delete This Device" button immediately available. Or there should be a "Delete a Device" option in the hamburger menu straighaway.

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01-12-2025 13:09:49

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Caitlyn_Ring

Hi @user_7215f9. The steps in this thread are for deleting a Ring device that has been deactivated. A device being offline is not the same. If you are trying to remove this Ring device from your account, you can do so by navigating to the Device Settings tile, selecting General Settings, then tapping Remove Device.

 

Here you can either choose to Delete Events or Keep Events. Selecting Keep Events will deactivate the device, which is what allows you to retain access to any videos remaining. The device will automatically be removed once the video storage time has expired on the remaining events. Choosing Delete Events will delete all videos and immediately remove the device from your account.

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02-12-2025 14:51:21

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user_335e54
I got the same instructions in an email titled "Your Video Doorbell has been deactivated" when I deactivated my broken doorbell today (19th Sept 2025): Manually remove your device sooner. If you finished downloading your videos and no longer need to access your device, you can remove it now. 1. Open the Ring App, tap ☰, and choose Devices. 2. Select the deactivated device you wish to remove. 3. Tap the Deactivated Device icon (⊘) in the lower right corner of the device image. 4. Select Remove This Device. Any Ring Protect plan associated with this device will stay active unless you cancel it. I can confirm that the "Deactivated Device icon (⊘)" icon described does not exist in the iOS app 5.89.0 (iOS 18.6.2 iPhone 13). The instructions from Justin_Ring do work though.
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19-09-2025 10:16:40
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Caitlyn_Ring
Hi @user_335e54. I'm glad to hear that Justin's steps worked for you, and I appreciate you bringing this to our attention. I've passed this feedback onto the appropriate team. 
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23-09-2025 20:02:09
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user_56e7ee

I'm having a similar issue for mine. On the Android app, when I tap the tile for the deactivated device, I don't see an exclamation point in a triangle.

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11-11-2025 13:07:14

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Caitlyn_Ring

Hi @user_56e7ee. Can you please share a screenshot of what you see for the deactivated device on the Ring App dashboard? I do also want to add that once the video storage time has ended for any remaining videos from the deactivated device, the device will automatically be removed from your account.

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12-11-2025 14:31:04