Responses (3)

J
Justin_Ring
Hi @user_e2fd7f. To remove a deactivated device from your account, follow these steps:
 
1. Open the Ring app
 
2. On the Dashboard, you should see the preview tile for the deactivated device.
Within that preview tile, tap on the triangle with an exclamation point.
 
3. Tap on the message that appears stating, "This device is deactivated."
 
4. Tap on Remove this Device and select Continue.
 
5. Select an option for removing it
 
This should remove the device. Can you share the link where you found the directions you mentioned did not work for you?
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26-06-2025 16:36:49
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U
user_335e54
I got the same instructions in an email titled "Your Video Doorbell has been deactivated" when I deactivated my broken doorbell today (19th Sept 2025): Manually remove your device sooner. If you finished downloading your videos and no longer need to access your device, you can remove it now. 1. Open the Ring App, tap ☰, and choose Devices. 2. Select the deactivated device you wish to remove. 3. Tap the Deactivated Device icon (⊘) in the lower right corner of the device image. 4. Select Remove This Device. Any Ring Protect plan associated with this device will stay active unless you cancel it. I can confirm that the "Deactivated Device icon (⊘)" icon described does not exist in the iOS app 5.89.0 (iOS 18.6.2 iPhone 13). The instructions from Justin_Ring do work though.
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19-09-2025 10:16:40
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C
Caitlyn_Ring
Hi @user_335e54. I'm glad to hear that Justin's steps worked for you, and I appreciate you bringing this to our attention. I've passed this feedback onto the appropriate team. 
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23-09-2025 20:02:09
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