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U
History isn't Showing
ring-protect-plans

On 9/1/2026 I signed up for the Ring Multi Plan. Don't know why as I had an active subscription paid yearly (last paid in Feb 2026). Anyway, after resetting my 3 cameras (twice) I can't see my History. I've chatted with Ai and it came down to a subscription linking issue. I've been through 3 representatives and I thought we were close with the last one, but I really couldn't understand her (perhaps my fault as I'm 77 yrs. old). At any rate, still can't see my history. Don't understand why Ring can't link the accounts. 

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02-09-2026 21:18:44

Responses (1)

  • J

    Hi @user_fb3243. We do not have access to account information here in the Community to be able to assist with your concern. The next best step would be to reach out to our support team on Facebook, X, or Instagram by sending a private message to @Ring for further assistance.

    0

    03-09-2026 23:07:23

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