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Can't edit Birds Eye Zone
Hi,I have just installed a Ring Cam Pro to the front of my house, and the only problem that I have is editing the Birds Eye Zone.For some reason, when it comes to drawing the actual bounding box, the points at the top go off the screen as does the maximum Zone boundary.This would be fine if you were able to zoom out or scroll, but for some reason the map is locked.I've tried deleting the Zone and adding a new one but the newly created one defaults to the size of the maximum which is off screen again.
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22-08-2025 13:04:27
Responses (4)
- J
Hi neighbors. Please make sure your Ring app is up to date. Also, are you using iOS or Android? Can you also share a link to a screenshot of this happening?
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25-08-2025 18:37:14
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USamsung S23 Ultra with everything up to date. https://drive.google.com/file/d/1fedPp99NpLc1sbAOy68Zw2-yw1RT-pHC/view?usp=sharing As I described, the map is not moveable and seems where my camera is placed causes it to go beyond the limits.
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01-09-2025 11:34:48
- C
Hi @user_b7e18e. Thank you for sharing that example image. We would like to take a closer look at this issue. At your convenience, please send a message @Ring on Facebook, X, or Instagram to get in touch with our social support team. You're welcome to share a link to this thread in your message to provide context.
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02-09-2025 14:43:11
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user_1945f9
Having the same exact issue. It would be nice to get a response on here.
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23-08-2025 16:43:20
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