Responses (3)

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Buzzfuster

Exact same problem with every one of my Ring devices. There is no way to do the troubleshooting step from Ring support provided to the first customer because there is no “default” option for notification sounds. I can play every single notification sound when I’m setting the notifications, but the Ring app simply ignores the settings and only plays the awful wind chimes sound instead.

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17-09-2022 00:48:12

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T

Tom_Ring

Hi @Buzzfuster. For this concern, we'll need some more information. What type of phone/OS version are you using and what version of the Ring app is installed? Is this sound playing for Motion Events? Thanks for this information, neighbor.

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19-09-2022 20:58:31

B

Buzzfuster

Ring app v 5.53.2 iOS 16.0 However, this bug happened on iOS 15.6, 15.5, 15.4, and previous versions. The Ring app ONLY plays the wind chimes notification for every event and for every one of my Ring devices. The same bug is present in Ring app v 5.52.1 on iPadOS 15.7.

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20-09-2022 02:50:12

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akamac
New Ring customer here and we are having same issue and it’s driving us CRAZY! No matter what alert tone we select in the settings for each device, all it play is WINDCHIMES ! This is extremely annoying.
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08-04-2023 00:48:15
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J
Justin_Ring
Hi @akamac. If you have tried the troubleshooting steps mentioned in this post and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/213608406) a call to further investigate. You can also reach out to our support team on Facebook by sending a private message to @Ring.
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10-04-2023 21:09:42
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