I use a Ring security system for my business and have for a year or two successfully monitored its status on my work computer. It was helpful to view the status of various security sensors to know if any doors were left open, the status of the battery, etc. However, about a month ago, the website only started displaying the base station and not any of the security sensors. The mobile app continues to show all devices.

At the time, I contacted support and was told this was a known "issue" that would be resolved. Today, I contacted support to ask the same question and was told the security sensors "never" were visible on the website "ever since Ring started" (lol).

It's valuable to my business to be able to monitor Ring security systems from a computer (which we use for work) rather than apps on personal phones. Does anybody know if the lack of visibility of Ring security system sensors on the website is a bug that will be fixed one day, or an intentional change that will stay moving forward?

Thanks!