Responses (8)

D

Djvoodoo

I have a large house with a complex alarm system with over 20 devices Just to be sure I understand this process,. I will need to remove each device individually and then remove the base station? Then the new owner will need to add the base station and add each device individually by going from room to room and scanning QR codes? There is not a way to transfer the entire system as it is currently configured?

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01-05-2021 15:11:25

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T

Tom_Ring

Hi @Djvoodoo. The method that you have described is correct. Once all of the devices are removed from the account, the Base Station can be unregistered. This will allow the new owner to register this under their own account.

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03-05-2021 21:50:25

Q

QuinnGT

I agree. Just sold a home with 5 cameras, doorbell and alarm system. The new owner will have to go and re-join each device. That's insane... There should be a transfer ownership option in location dropdown.

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13-10-2021 14:43:01

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jiclemens

I agree. It is insane and I complained about it.

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03-07-2025 11:40:17

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user16464
Absolutely ridiculous the entire system should easily be able to transfer to a new owner in its entirety fully operational. In todays world the process you describe is antiquated and unacceptable! Redesign your software to allow registration of a new owner then removal of the old owner. A simple account transfer. Nothing you describe is simple or logical and many devices do not easily add and remove.
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04-07-2022 17:53:35
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pgtrotter
@Tom_Ring What a HORRIBLE way to do this. I have a VERY complex system, since I'm a former Ring Beta tester. I sold my Ring system with my home. I feel like it's a bait and switch for the new homeowner to now have to go back in and set up the system again from scratch. That's just awful. There should be a way to transfer the system to a new homeowner. Make it as secure as you want to make it, but make it an option!
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10-07-2022 14:16:30
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user21545
It's even more insane with multiple locations. Something needs to be done about this .
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21-08-2022 20:25:35
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SK
shilesh.k
This is such a pain. Why isnt there an easy way to transfer the whole system at one location to a new account? Is there a contact/team I could reach out to to request such a feature?
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12-05-2023 05:32:18
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