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U
Ring doesnt stay connected to Xfinity WiFi
connectivity
troubleshooting
I have the XB10 Gateway and have had it for 6 months or longer and everything worked great, never missed someone coming to my door, could connect to my indoor camera any time I wanted until 2 weeks ago. Now my cameras do not stay connected to my WiFi, just yesterday Amazon and the USPS guy came to my door and never got any notification or video. Try to connected to my indoor 2nd gen camera and have to click re-connect 3 to 4 times and it finally connects. I have tried the trouble shooting online and with Xfinity, designated 2.4 and still same thing is happening. Any other ideas?
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22-07-2026 12:10:59
Responses (1)
- U
My outdoor camera is the Video Doorbell 3 and my indoor camera is the Indoor Cam (2nd Gen). Indoor cam right now shows signal strength of RSSI - 25 and outdoor shows RSSI - 59. My outdoor camera up until 2 weeks ago I knew every time someone came to my door, now I get home and there are packages I didnt know were delivered. The camera is always on, solar powered with 95% battery. The only way to see video on it is to go live and let it try and connect several times until it finally works. My indoor camera I have the motion off and tap it to go live to check on my pets, it takes 3 to 4 reconnects to see video. This is any time of the day.
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23-07-2026 18:10:44
JHi @user_e3df52. Thank you for that information. I would recommend trying some of the steps mentioned in this Help Center article. If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. You can reach our support team on Facebook, X, or Instagram by sending a private message to @Ring.
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24-07-2026 19:21:57
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Tom_Ring
Hi @user_e3df52. Are these cameras disconnecting randomly, or does this happen at a specific time of day? What specific device is this? Have there been any security updates on your network?
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23-07-2026 14:45:10
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