Ring Alarm is offline after setup
Hi all,
I’m configuring my Ring alarm base station for the first time, and after selecting my Wi-Fi network and getting a success notification, the device is marked as offline in the app. Not sure if I’m doing anything wrong, so I recorded a video with the process I’m following, in case I missed anything. Can be watched here: Cloudup.
In case the video goes too fast, these are the steps I’m following:
- Tap the “Ring Alarm is offline” notification.
- Tap “Retry connection”.
- Nothing happens.
- Tap “Still can’t connect”.
- Tap “Join Network”.
- Tap “Continue”.
- Press the pairing mode of the Base station.
- The light ring starts to spin.
- Tap “Find my base station”.
- My base station is found and I’m ask to select a way of connecting to Internet.
- Tap “Wi-Fi”.
- Tap my Wi-Fi network.
- The device apparently connects successfully to internet, but it still appears as offline.
Thanks for the help in advance.
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09-08-2021 19:03:07
Responses (4)
@mmtr Thanks for checking on those details for me. The Base Station should definitely be properly connected to the internet then if it’s showing that both the power and WiFi LEDs are lit up in green. In this case I do think it’s best if you give our support team a call when you have a moment, as they may need to do a bit more advanced troubleshooting with you on your Base Station. Please give our support team a call at one of the numbers available here. Let me know how that call goes and what solution they’re able to suggest.
Hi neighbors. If the troubleshooting information shared in this thread did not work, please follow up with our support team at one of the numbers available here for further assistance. Ensure you ask to speak with the Ring Alarm team specifically.
Caitlyn_Ring
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10-08-2021 21:44:59
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