‎One light of alarm base is a different color

user_6ab5e7

troubleshooting

One of the lights on the base station is always a different color from the rest, regardless of the alarm status is always different

System doesn’t show any update needed

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12-12-2024 04:50:41

Responses (1)

Caitlyn_Ring

Hi @user_6ab5e7. Which light is this? If you can, please share a picture of the Base Station showing the light that you're seeing.

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13-12-2024 14:55:17

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user_6ab5e7

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15-12-2024 22:35:27

user_6ab5e7

Hi there sorry for the delay in responding. Shared two pictures, is always the same light with a different color

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15-12-2024 22:36:23

Justin_Ring

Hi @user_6ab5e7. Thank you for sharing those pictures. The next best step for your concern is to give our support team a call for further assistance.

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16-12-2024 23:24:40

Ring Alarm