‎How to find out which device tripped my away alarm

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beerandtaco

How to find out which device tripped my away alarm

false-alarm

alarm

troubleshooting

Hi there, I'm wondering where to find info on which device tripped our alarm recently while we were away. We have two video doorbells, the base station, two motion detectors, and several sensors for all of our downstairs windows and doors. When the alarm was tripped, our neighbors were able to confirm for us that all of the doors were still locked and there was no one in our home. So, I'm trying to find out which device or sensor was responsible for tripping the alarm. I thought this info would be easy to find but so far, not so much. Does anyone have a tip for where to search or experience with this same type of situation? Thanks for any help!

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19-07-2023 10:46:21

Responses (1)

C

Caitlyn_Ring

Hi @beerandtaco. Only your Ring Alarm components can trigger the alarm - this would be the Motion Detectors or Contact Sensors, not the Doorbells. You can view all the activity related to your Alarm by tapping the menu in the top left of the Ring app > selecting History > tapping on the Devices drop-down and choosing Alarm. You might see this is "Cameras" by default, so tapping it will allow you to toggle over to the Alarm history. Scroll down to when your Alarm was triggered, and you should be able to see which sensor was triggered beforehand. I hope that helps!

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19-07-2023 19:14:10

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user_e962d8

Alarm history is not a choice on that menu.

In fact I can’t find it anywhere.

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19-12-2024 22:46:46

J

Justin_Ring

Hi @user_e962d8. Can you share a screenshot of the Alarm option missing on the menu, please? Also, are you using iOS or Android? Have you updated your Ring app?

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23-12-2024 22:07:07

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