Responses (7)

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windracer
Thanks Marley. I tried the support chat and they told me to just add the sign to my cart and then use the code, but it doesn't work (not valid for items in cart). It looks like the sign for the code shows "24/7 monitoring" and the normal one in the store does not. So two different signs apparently. Chat told me to try and call sales so I guess I'll do that next.
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09-02-2021 23:11:00
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windracer
Here's the difference I'm seeing:  My promo code takes me to the lower sign, and won't work if I add the upper sign to my cart.
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09-02-2021 23:19:03
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windracer
Ok, this is disappointing. I was told the promo is over. Why send a brand new customer an e-mail for a promo that's over?
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09-02-2021 23:20:55
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windracer
Hi Jennifer. I just happened to click on the "redeem offer" link in the e-mail again today and the sign was listed as "in stock." I was able to add it to my cart, redeem the code, and place an order for the free sign. So thanks for fixing it for me!
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10-02-2021 22:44:36
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TechnoRedneck

I have the same problem. Don't send me a link and code that doesn't work. Especially when there is zero support by email it seems. I wanted a sign honestly but now I'll probably get an ADT sign out of spite. They are probably more respected than do it yourself systems anyway.

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26-03-2021 22:03:25

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windracer

Hopefully someone at Ring can fix it for you like they did for me. Frustrating that they're still sending out this e-mail to new customers if the promo is expired though, c'mon Ring!

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28-03-2021 01:56:13