Responses (4)

T
Tom_Ring
Hi @bog. Have you checked to see if the Smart Lock that you have is on the list of compatibility? This Help Center article [here](https://support.ring.com/hc/en-us/articles/360016519732-Integrating-Works-With-Ring-Door-Locks-with-Your-Ring-Alarm) has a list of compatible devices that work with Ring. If you don't see your specific lock on the list, it is not supported with a Ring integration. I hope this helps!
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26-03-2021 22:10:57
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B

BigButz

The Danalock was on the compatibility list but has since disappeared. Can Ring confirm this will work again or why it won't work any longer please ?

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20-08-2021 12:50:42

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C

Caitlyn_Ring

Hi @BigButz. I checked with my team on this integration, and it looks like the Danalock isn't fully integrated with the Ring Alarm system so that is why it is not on the compatibility list. It's still a z-wave device so you can try adding it, but we can't guarantee that it will work or have the functionality that you're looking for. You can try to add it in the Ring App under Set Up a Device > Security > Works With Ring. I hope this information helps clear things up. :)

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20-08-2021 21:26:09

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filipejps
Hi @Caitlyn_Ring, is this tip still valid? I've tried with my Danalock, but nothing happens :frowning:
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29-04-2023 17:17:08
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J
Justin_Ring
Hi @filipejps. I'm happy to chime in. The Danalock is not on the list of compatible smart locks for the Ring Alarm, meaning we cannot guarantee it will pair with your Alarm or operate correctly. Also, since it is not on the list of compatible smart locks, we do not have any troubleshooting steps to offer when it is not pairing.
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01-05-2023 16:29:02
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