‎Can't remove motion sensor!

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DavDavDav

Can't remove motion sensor!

motion-detector

Hi, i have a ring alarm with 2 motion sensors. One of them is broken, so it is seen as offline by the alarm. How can i remove it from the sensor list ? (i've seen how to remove it but it must be functional to do it) I have notifications all the time on android app for this sensior ... :frowning: Thank you

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21-01-2021 15:20:03

Responses (1)

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Caitlyn_Ring

Hi @DavDavDav. Since this sensor is broken and can't be removed with the typical removal process, you can try removing it a different way. In the Ring App, tap Devices > Motion Sensor > gear icon in the top right > Advanced Options > Remove Failed Device > Remove. This should remove it from the system without requiring it to be functional, that way you're no longer notified about this sensor. I hope this information helps! :)

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21-01-2021 16:44:39

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DavDavDav

Yes ! thank you mery much :grinning: It's ok now.

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22-01-2021 08:35:17

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