‎Base Station disarms itself during the night

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B

bob_brock

Base Station disarms itself during the night

alarm

cs-support

base-station

Base station is plugged in. I arm at bedtime. For the past two nights I find that the system has disarmed itself sometime during the night. Nothing shows in History. How do I fix.

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09-08-2020 16:06:51

Responses (1)

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Dogshark

We have had the exact same problem. Go to bed set the alarm in home mode. Alarm arms successfully. There are no “open” sensors. Wake up in the morning and the alarm is disabled with no record in the history showing it being disarmed. Has happened a number of times now. Please advise? Can’t have this happening.

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28-04-2022 19:08:08

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Caitlyn_Ring

Hi @Dogshark. I would recommend following up with our support team on this matter. While we can give general troubleshooting tips and suggestions, our support team can actually take a closer look at your account and your Ring Alarm system to determine what may be causing this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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28-04-2022 20:56:25

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