Responses (7)

C
Caitlyn_Ring
Accepted Solution
Hi @user46853. If possible, I'd suggest moving the Base Station a bit closer while connecting your smart lock. Next, I'd recommend reviewing the manual for your Yale Assure 2 lock to see how to put it into pairing mode. This might also be referred to as inclusion mode, and is usually done by pressing a combination of keys in a certain order. Pairing or inclusion mode allows the lock to be found and added to a Z-Wave network, such as the one utilized by the Ring Alarm system. I hope this helps. :)
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19-06-2023 16:29:43
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T
Tom_Ring
Hi @user46853. Do you have the Ring Alarm system? How far is your Base Station? What type of phone are your using and what version of the Ring app is installed?
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02-06-2023 17:20:57
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user46853
Hi Tom, yes Ring alarm system. the base station is about 20 ft from the lock. android phone, ring app 3.60.1 thank you Dean
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16-06-2023 20:04:34
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U

user82928

I’m having the same
Problem, did you ever figure it out I
Really don’t want to
Return this lock.

Thanks
Kat

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01-06-2024 21:59:27

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Caitlyn_Ring

Hi @user82928. If you haven't done so already, I'd recommend trying the troubleshooting steps previously shared in this thread. We also have more troubleshooting steps and information on integrating compatible smart locks with Ring Alarm here. If you're unable to get this resolved, our support team can offer further guidance. 

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11-06-2024 16:40:04

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user_22c495

I had to call support on this issue. To put the Yale lock into a pairing mode so ring can find it, you need to go into your Yale app and connect to the lock. Then go to settings. This is the gear symbol at the bottom right. Yale support says to then look for a Yale Smart Module option. I had to select setup wifi network and then smart module. In that menu you will find what you need to place the lock into a pairing mode.

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17-06-2024 23:09:48

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C

Caitlyn_Ring

Thank you for sharing this solution!

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18-06-2024 23:24:32