Responses (2)

C

Caitlyn_Ring

Hi @BigGreen23. Try uninstalling the RIng App, restarting your phone, and reinstalling the Ring App before attempting the setup again. Additionally, you can also try the setup on a different phone or tablet. If neither of those suggestions help you get your Chime Pro up and running, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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04-12-2020 16:21:02

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BigGreen23

Thank you, Caitlyn\_Ring! I tried removing the app, restarting my iPhone and reinstalling and experienced the same behavior as before. Then I tried the setup on my iPad. It wasn't picking up the scan for the bar code so I did the setup manually and everything worked. My Chime Pro is now part of my network. Awesome!

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04-12-2020 19:36:52

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user1620

Hi My chime pro 2 doesnt go past the initial green light flashing and doesnt connect up to my phone , I have an android, what can I do. as its frustrating.

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05-11-2021 10:34:02

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T

Tom_Ring

Hi @user1620. You may need to turn of your network smart switch in your Androids phone settings. Additionally, be sure to turn off bluetooth and move to an area where the is minimal electrical interference from other devices. If this doesn't allow you to connect, you'll need to reach out to our support team. [quote="Caitlyn_Ring, post:2, topic:20018"] please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) [/quote]

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08-11-2021 16:16:27