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Unable to reach device to hard reset for WiFi connection
troubleshooting
cs-support
I’ve tried to connect to the device which is mounted 3 stories up near my roof to enter an updated WiFi password but the device light doesn’t flash ands there’s no way for me to reach it. How can I reconnect with this device to get it back online?
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24-06-2026 17:50:52
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Caitlyn_Ring
Hi @user_615a7e. Which device is this? For most Ring cameras and doorbells, you need to be able to access the device to put it into setup mode. An installation height of 3 stories from the ground is also higher than our recommended mounting height for outdoor Ring cameras, which is 9-12 feet from ground level.
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25-06-2026 19:04:56
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