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U
Solar Panel issue with new Outdoor Cam Plus
troubleshooting
cs-support
wireless-security-cameras

Recently taken advantage of Amazon sales and purchased a 4 pack of the Outdoor Cam Plus with Solar.

I installed all of the panels with no issues and initially everything worked great straight out of the box.

At exactly 6pm (Melbourne, Australia time) three of my four solar panels immediately disconnect. They flat out disconnect. Only one remains connected. This isn’t an app glitch as far as I can tell because the next day they cease to charge at all, whereas the one individually working does.

I have tried relocating the working camera to another camera (changing the solar panel) and the issue persisted with the cams not working remained not working, ruling out a solar panel issue.

3/4 cameras disconnect their solar from

charging at exactly 6pm. They do not reconnect the next day.

Rebooting the device doesn’t reconnect them.

The only way to reestablish the charging connection is to manually unplug and plug the cameras in every morning, which is an unreasonable ask when I need to retrieve a ladder alone and put myself at risk.

I have seen this reported in the past and the only advice that is given is “try a hard reset” which I have to no avail.

Can this issue be investigated?

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2

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08-07-2026 08:19:22

Responses (1)

  • T

    Hi @user_7b2bd4. We'd like to take a closer look into this with you. Feel free to send us a private message on Facebook, Instagram or X @Ring and we'll be able to dive deeper into this issue with you.

    0

    09-07-2026 15:10:58

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