Ring Accessories
Browse posts, comment, and join in the discussion about Ring Chime, Chime Pro, and more.
U
Sidewalk Connectivity Issue.
connectivity
I have a Ring Transformer and a Ring Bridge 2nd generation. The Bridge is connected to WiFi and Device Health is fine. SFinal Strength is “Good” in Device Health. Bridge is connected to the same power outlet as the Transformer and is a few inches away from Transformer.
Transformer is recognized by the App. Device Health is “Offline” and Amazon Sidewalk Strength is “Weak” although Bridge is inches away.
Best ideas to establish Online status for the Transformer? Have tried removing devices and then adding back. No resolution.
17 •
2 •
0 •
21-08-2026 14:46:31
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user_36bda2. When you try to walk through a new setup with the Smart Lights Transformer after removing it, what happens when you are prompted to connect it to your Ring Bridge? Do you receive a particular error message? Feel free to share a screenshot of what you're seeing on your end.
0
24-08-2026 20:33:17
•