Responses (2)

J

Justin_Ring

Hi @user19239. To perform a complete factory reset of the Chime Pro or Chime Pro 2nd Generation, you want to make sure you are holding the reset button on the right side of the device for a full 25 seconds. If you hear the Chime Pro stating it is in set up mode regardless of the blue light not turning on, I would attempt a reconnection process to see if it comes back online. Follow theses steps to do a reconnection of your chime pro: 1. Tap on the three lines on the top left 2. Tap **Devices** 3. Select your chime pro 4. Tap on **Device Health** 5. Tap on **Reconnect to Wifi** or **Change Wifi Network** Let me know how this works out!

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01-08-2022 23:31:56

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U

user40832

No it’s not a chime pro it’s a generation 2 chime. I have tried everything possible according to your site plus I’ve called the support centre but they’re closed. It’s 7pm EST and they say it closes at 8pm?? This will be the second time of calling them but they go through the exact same things I have tried. My chime flashes Green then I go through connection on the app. It will get to 95% then ask me not to cancel despite me doing nothing at all. Says it’s taking a long time and to make a coffee. Then stops and says try again. I only purchased this a short time ago, do your chimes not last very long?? Is it worth the money if only lasting a year or two? With the monthly charges on top, it’s working out to be expensive for a pensioner. Not a happy one either as I need to see and hear who is at my door. Without the chime I cannot hear the bell ring. It’s pointless if it doesn’t work.

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03-04-2023 18:16:19

C
Caitlyn_Ring
A post was merged into an existing topic: [Ring chime won’t connect to wifi](/t/ring-chime-won-t-connect-to-wifi/67308/5)
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29-03-2023 16:02:12
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