I have a 1st gen Chime for my interior doorbell.  Worked great for the last ~10 years.  Two weeks ago, suddenly stopped working.  Tried reconnecting by pressing the button on the side and waiting for the light to flash to continue per the app's guided instructions.  Light never flashed.  Tried 5 different outlets in my house, same results.

Spent 30 minutes on the phone with tech support this morning.  Rep got stuck in an infinite loop of "power off the device using the power button."  There IS NO POWER BUTTON.  He would then say "okay, trying powering off and on with the power button."  We did this 4-5 times before I got through to him THAT THERE IS NO POWER BUTTON!

He put me on a 3 minute hold to "investigate" and came back with "Continue to monitor your device for 3-5 days."  I asked "then what?"  He came back with (you're going to love this) "Power cycle the device by pressing the power button..."

Of course, there are no customer surveys where I can express my displeasure.  I've scoured their site for an email to customer support...nothing.  So I'm airing my frustration here instead.  I beg your pardon.