Responses (8)

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James_S

To be clear - the Ring Chime requires an internet connection to work (just being both on the same LAN is not enough) Even if both the Ring Doorbell and Chime are both connected to the same wifi network, the chime will NOT ring if the connection from the local network to the internet is not working. Last year not long after it was installed we had some guests round for dinner, and didnt realise the internet connection was down, so had one standing outside for a while wondering why I wasnt answering the doorbell. NB - Its a Ring Pro, and a v1 Chime, but I dont think the v2 is any different in this regard. The Ring Pro is connected to the 5Ghz wifi network, and the chime to the 2.4Ghz - but again I dont believe that makes any difference. (It does all work fine when the internet is up - which is most of the time!) This does seem like something they could fix with a firmware update - Im sure the doorbell could learn the local IP address of the chime and communicate directly instead of via Ring's servers. So how about it Ring???

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06-10-2020 20:37:32

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S

Scapal

I had the same problem 3 days ago and missed an important delivery ! Please fix this, it is unacceptable and so easy to fix on a local network (mdns).

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18-11-2020 20:44:38

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Thomas1

So how exactly are we expected to know when the engineer from our internet service provider has come to fix our internet service? This is ridiculous.

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19-11-2020 14:54:28

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BigRedBrent
This should be investigated to be added to the firmware. It seems like it should be simple enough to add the ability, to communicate directly to the chime if connected to the same local network. Many other devices have such abilities. And this is definitely a device that should have this ability. Internet connections can be unreliable at times.
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06-11-2021 23:41:49
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user5027
there should be really a fallback solution for this. yesterday with the amazon network failures my chime did not work for a whole day. it would be very easy - if there is no internet service, the doorbell should communicate directly with the chime via wifi. at least the gong / chime should work when there is no cloud service available. i am really disappointed and thinking about replacing the ring products.
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09-12-2021 21:15:14
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P
Pgs83
Upvoting this. Basic backup. Even if you don’t get uploaded video etc, not having the chime ring is daft.
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10-01-2022 08:32:12
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Justin_Ring
Hi @BrotherBob. As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/c/products/feature-request-board/24). Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place.
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05-12-2022 20:48:04
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