Responses (4)

C
Caitlyn_Ring
Hi @Path31. I'd recommend checking the RSSI on the Device Health page of the Chime Pro to see how stable the connection is. You can learn more about RSSI in our Help Center article [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength). Additionally, try checking for any potential sources of interference, such as different building materials or other electronic devices nearby the Chime Pro. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look and offer more advanced troubleshooting support. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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25-11-2022 15:59:28
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P
Path31
I reset it again and my current RSSI is -38. Last report signal strength was still showing as good at -58
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26-11-2022 14:39:46
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P
Path31
It’s offline again, 24 hours later. Last health check was at 1:30am and. RSSI is -55 and good. No power outages.
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27-11-2022 12:57:27
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J
Justin_Ring
Hi @Path31. I'm happy to chime in here. As mentioned by @Caitlyn_Ring, if you have tried the steps mentioned and are still having the same concern, give our support team a call for further assistance.
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28-11-2022 21:05:21
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