Chime connected, but doesn't notify

I purchased a 2nd Gen Chime to go with my Video Doorbell Pro 2 (wired). All connected seamlessly through the process to add to my system, lights changed from blinking green, to blue, to off when I selected the status light to turn off in my app. It does not play a sound with the doorbell rings, nor does it play a sound when I 'test sound' within the app. Is my Chime faulty or is there something else? I've confirmed all of my devices are on the same network. I rebooted my router. I even factory reset the Chime to try a second time.