Responses (3)

A

aef25d606145d20e050c9b03568ab8

"Once the old plan is cancelled, you will receive a prorated refund amount based on the amount of time used." Shouldn't that be be a refund of the remaining time NOT used?

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19-07-2022 23:45:52

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T

Tom_Ring

Hi @aef25d606145d20e050c9b03568ab8. Both statements can be true. If you've only used 4 months, you'll only be charged for the 4 months and the rest will be a prorated refund. In the end, you'll only pay for what you have used. I hope this clears things up for you.

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20-07-2022 23:03:02

R
rbantges
I've just been told that the annual subscription I had with my 4 month old Ring Doorbell 4 can not be transferred to a new Ring Doorbell 4. The old doorbell has been diagnosed as faulty by Ring Technical Support and they've sent me a replacement. Technical support said the Ring Protect + subscription can be transferred to the replacement device, but customer services have told me I need to cancel my old annual subscription (for which I'll be refunded pro-rata) and subscribe to a new annual subscription. This does not seem fair - I am being forced to either sign up to another full year or pay a premium for taking a monthly subscription. This seems to contravene my consumer rights - I'm waiting for a manager to call me back.. Come on Ring, get this sorted without entering into a legal battle!
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07-10-2022 14:39:45
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E
ekrub
So, I purchased and just installed a Ring Video Doorbell Pro 2 to replace my Ring Pro v2 to get the new features (3D motion, video & wifi upgrades, etc.). I was given the option to say I was replacing an existing Ring Pro doorbell within the Ring app's install wizard; however, when it got to the steps of removing the existing doorbell, it showed removal of an old (non-ring) doorbell and didn't give me any tips for removing/replacing an existing Ring doorbell (like pointing out that my existing mounts won't work for the new doorbell). So, I finish the install and now I have two Ring doorbells on my account. The old (disconnected) Ring Pro v2 still with a Protect Basic plan and my new ring Video Doorbell Pro 2 with a 30-day Protect Trial. I look everywhere through the iOS app and my Ring.com account for an option to replace the old Ring doorbell with the new one... but find nothing. :man_shrugging: Googling leads me to this thread. Okay, so I've learned there is no support for easily transferring the plan. I'm supposed to cancel my plan on the old doorbell and sign up for a new doorbell. It's not the best user experience, but whatever. From this thread, it looks like I won't be charged for the unused time on my current plan. Fine. So, I go to cancel my plan on the old (now disconnected) Ring doorbell and here are my options:  Where's the "I'm being forced to cancel my plan because I'm upgrading my Ring doorbell" option? I'm not switching to another brand, I'm not returning anything, I still want Ring Protect, and my doorbell is fine... so, I guess I'm choosing between "My Ring product did not meet expectations" and "Subscription Issues". Either one could work, but I'm selecting the first one, since this experience definitely is not meeting my expectations for an upgrade path. After chatting with the help desk, I found the `Remove Device` option on the iOS app under `Devices > Old doorbell > Device Settings > General Settings` to remove my old doorbell from my account. Dear Ring... if you have a software road map, may I suggest you try improving the upgrade journey for users. :slightly_smiling_face:
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16-03-2023 16:04:12
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