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U
Peephole Cam – Live View not working after flex cable replacement
hardwired-video-doorbell
troubleshooting
Hi everyone, I’m having trouble with my Ring Peephole Cam and hoping someone here has seen this before. A few months ago, the internal flex cable broke, and the device stopped working completely. I canceled my Ring Protect subscription during that time (around 3 months). Recently, I replaced the flex cable with a spare part, reconnected the device, and set it up from scratch. Now the situation is: The camera connects to Wi-Fi Motion notifications arrive When someone presses the doorbell, my phone rings But Live View doesn’t work – neither from the app nor from Ring.com The screen just shows “Activating device” or “There was an issue starting Live View” I’ve already: Reinstalled the app Factory reset the camera Removed and re-added the device Tried on different phones and networks (including LTE) Still no video. My suspicion: either a hardware issue with the video sensor, or something on Ring’s side due to the subscription lapse. Any ideas or similar experiences? Thanks! – Orhen
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31-05-2025 07:12:18
Responses (1)
- U
Hello Thank for your feedback Checked it already and the support not response to my ticket more than a week :/
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08-06-2025 06:29:30
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Caitlyn_Ring
Hi @user_9115c9. Thank you for sharing which troubleshooting steps you've already tried. A Ring subscription is not required to use Live View, so a subscription lapse would have no effect on Live View. It could be a hardware issue, but one more thing I'd suggest is to check that the ports and protocols used by Ring devices are open on your network.
We have more information on ports and protocols, as well as router security settings, here https://ring.com/support/articles/xws8s/Understanding-router-security-settings. If this issue still persists after checking those, the next step would be to follow up with our support team. You can get in touch with support @Ring on Facebook, X, or Instagram by sending a private message.
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02-06-2025 19:13:39
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