Responses (4)

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Caitlyn_Ring
Hi @RustyJones. Thanks for going into detail to explain what you're seeing on your end. This shouldn't be happening, so I'd recommend uninstalling the Ring App, restarting your phone, and reinstalling the Ring App. If that doesn't do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a deeper look at this. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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11-01-2021 18:57:12
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RustyJones

I think the problem is the Neighbors option is disabled on the website. If I turn it on, it does turn on, but them immediately turns itself back off again. So I don't see it on the phone. 

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28-01-2021 02:03:59

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RustyJones

Just thought id check, see if anyone had any ideas how to enable Neighbors? I get the same result if I enable Neighbors in the app on phone, or the website on my PC. I can move the slider to enabled, it confirms its enabled, but if I refresh the screen or go to another option and come back, its disabled again.

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04-02-2021 00:55:15

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RustyJones
Update, decided to call Ring support. They were unable to help sort of, they tried uninstalling the app, installing the independent Neighbors app (which only loaded a blank page), nothing worked. But while on hold with the rep checking with others there, I figured out the issue. My address was wrong according to Ring's database. I entered my address manually when I got the doorbell as it was a new house, new street, and the address didn't register in Ring's database of known addresses at the time. I'm guessing sometime in the last few months they updated their database, changed their application programming, or something? But since my address I manually entered did not match their database of verified addresses, the Neighbors function would not show up in the app or enable in the settings. So I went into the settings, chose the change address option, typed in my address and picked it from the drop down, rather than manual entry even though it looks the same. And now because the street and house number exists in their system, and is "verified" the Neighbors button is back. So I guess never use manual entry, always pick the address from the drop down, even one that is nearby, so it will work.
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04-02-2021 01:59:49
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Tom_Ring
Hi neighbors! To correct the location shown in your Ring app you will need to update the address by re-entering it in settings. Follow the steps below to update the location in your app. * Ensure your Ring app is up to date. * App versions required: 5.49 (iOS) or 3.49 (Android) or higher. * Open the the Main Menu in the Ring app by tapping on the three lines on the top left corner. * Confirm the location you would like to update is selected at the top, then select **Settings** . * Select **Change Address.** * Tap **Edit Address.** * **Note:** If you have Professional Monitoring as part of your Ring Alarm, you will be switched to self-monitoring. You will need to update your preference in the monitoring section in the Ring app to Professional Monitoring, this will confirm your updated address for monitoring. * Input your address, when you begin typing it will auto populate options in a drop down that you can choose from as well. * Confirm your address is correct on the map. * Confirm the name you'd like for your **Location.** * You are all set with an updated location! Please let us know if you have any further concerns with the location in your app. Thank you for being a great neighbor! :)
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24-03-2022 15:51:49
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