Responses (113)

C
Caitlyn_Ring
Accepted Solution
Hi neighbors, thanks for your continued feedback on this thread. Our teams have released a backend fix for Ring.com that should have resolved the issue of videos not loading from the Event History. If you're still experiencing issues, please check that you are using a compatible web browser, and that this browser is fully updated. You can find a list of supported web browsers in [this Help Center article](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View). Should you have persistent concerns with viewing videos from Ring.com, please get in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance.
0
•
30-08-2023 18:38:56
•
Reply
C

Caitlyn_Ring

Hi @AlChester17. Which web browser are you accessing Ring.com on? Make sure the web browser is updated. I'd also suggest testing a different web browser to see if this issue occurs on both, or if it's isolated to one.

0

•

02-03-2023 23:23:13

•

Reply

U

user41209

event history not loading on ring website. Think all the posts on this page says it all. 'RING' please fix.

2

•

04-04-2023 09:46:45

U
user38465
I have had the exact same problem since last week. Tried both Microsoft Edge and Google Chrome. What could be the problem?
0
•
06-03-2023 14:14:31
•
Reply
U
user38475
Same issue since last week. Both in Edge and Chome. Site loads fine, login fine, videos on app on phone fine - just do not load in web version.
0
•
06-03-2023 15:19:28
•
Reply
U
user38561
I have had the same issue since last week. Safari is the only browser where the Event History would work.
0
•
07-03-2023 11:23:17
•
Reply