Responses (113)

C
Caitlyn_Ring
Accepted Solution
Hi neighbors, thanks for your continued feedback on this thread. Our teams have released a backend fix for Ring.com that should have resolved the issue of videos not loading from the Event History. If you're still experiencing issues, please check that you are using a compatible web browser, and that this browser is fully updated. You can find a list of supported web browsers in [this Help Center article](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View). Should you have persistent concerns with viewing videos from Ring.com, please get in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance.
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30-08-2023 18:38:56
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C

Caitlyn_Ring

Hi @AlChester17. Which web browser are you accessing Ring.com on? Make sure the web browser is updated. I'd also suggest testing a different web browser to see if this issue occurs on both, or if it's isolated to one.

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02-03-2023 23:23:13

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user41209

event history not loading on ring website. Think all the posts on this page says it all. 'RING' please fix.

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04-04-2023 09:46:45

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user38465
I have had the exact same problem since last week. Tried both Microsoft Edge and Google Chrome. What could be the problem?
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06-03-2023 14:14:31
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user38475
Same issue since last week. Both in Edge and Chome. Site loads fine, login fine, videos on app on phone fine - just do not load in web version.
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06-03-2023 15:19:28
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user38561
I have had the same issue since last week. Safari is the only browser where the Event History would work.
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07-03-2023 11:23:17
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