Responses (16)

C

Caitlyn_Ring

Accepted Solution

Hi @trimbo68. While we don't have an address to provide for this concern, our support team is able to field and document any complaints or feedback you may have regarding your device or experience with support. You can reach our support team by sending a message @Ring on Facebook, X, or Instagram. If you have already reached out to support previously regarding any warranty concerns or complaints, you would also want to follow up with them for an update as we do not have any information on support tickets.

0

•

04-03-2021 22:11:51

•

Reply

U

user51982

This is nonsense The phone number (UK landline) is NOT IN SERVICE. The 0808 number does not recognise menu selections!!! This is completely unacceptable as the Messenger function “help” is anything but. My issue is simple - I need to return a defective product but I cannot select a collection via UPS (btw UPS are the worst of the UK couriers - not designed for the UK)

2

•

22-07-2023 14:04:24

4

473355bc8aa6c87e7dd48c56073b8a

Funny you should say that as the support person I just spoke to said that was not possible, so I made a big stink and asked for the supervisor to call me, my chime has ceased to work after 2 years and 3 months and it's no longer under warranty, most mecahnical devices last years and years longer than this, it's totally unaccptable qaulity of build for such an EXPENSIVE item!!!!!!!!!

5

•

03-02-2022 16:57:36

•

Reply

U

user_5a9405

I am trying to make a complaint but just get passed around the call centres in the Philippines. I sent a faulty camera back and after a month they have still not sent me my new camera. They keep promising but never do also said I cannot have a refund so I am now without a camera and my money I cannot get anywhere. I am banging my head against a brick wall can’t even complain. Shocking after sales. I also still haven’t received a three pin lead which was promised last year

1

•

28-03-2026 09:54:16

J
JCollard
I am having the same problem. Refusal to pass me to a manager, refusal to advise who the ombudsman is. The manager emailed me & replied with complaints as my ring doorbell stopped working after i got a new phone then was advised 15 months of footage has been wiped. Ive paid for cloud back up 15 months & need footage for police urgently & they were like its been deleted where they linked my new phone up to it . Whole point of cameras were police advice last year to capture footage of person & i vannot get footage out of them. .....and still my new phone is saying not backing up when im paying for subscription. Refused to refund subscription as well. Paid £250 & wish id purchased with another provider. Terrible customer service
3
•
19-08-2022 13:38:59
•
Reply
U

user3416

Ring is basically a garbage company with garbage products... DO NOT BUT ring! Get your refund before its too late.

6

•

26-10-2022 20:51:31

•

Reply

U

user_5a9405

I have swapped to Hik vision. Far better

0

•

28-03-2026 09:55:28

U
user50721
I've just had a similar issue, our base station has just stopped working less than 1 year out of warranty. Rang customer support and they said it's faulty and had never seen anything like it before but couldn't send us a new one since it's out of warranty. I then asked about buying just the base station but was told they don't sell the base station on it's own, so I'd have to buy a new home security bundle which includes it! I spoke to a manager and apparently there's nothing they can do, they can't possibly sell the base station on it's own since they're "concerned people would buy it alone and not realise they need other products for Ring to work". Can't complain about it to anyone either, they've just logged it on our account. Absolutely awful customer service and will not recommend Ring to anyone.
1
•
11-07-2023 10:59:32
•
Reply