‎Can you pay for videos that are dated before your subscription starts?

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Kirgargon

Can you pay for videos that are dated before your subscription starts?

troubleshooting

wireless-security-cameras

I installed the ring in October, but didn’t pay for the subscription until January. Can I pay for (back date) access to those 3 months (October-December)? My device shows those videos were taken and I just want access to them. I don’t want them for free, I would like to pay, but when requesting the subscription…. the start time didn’t allow for a date earlier than today.

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25-01-2022 22:02:40

Responses (1)

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Tom_Ring

Hi @Kirgargon. Great question. Videos that are recorded without an active Ring Protect Plan are not saved or stored. This means that you cannot retroactively apply a plan to these videos to save them. Also, once a video is deleted, there is not a way to retrieve the video. I hope this information helps!

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26-01-2022 15:49:46

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