Hi there,

Last year around November we upgraded to the Wired Doorbell Pro 3rd Gen. We have a Home Standard Subscription. (Germany) Everything worked fine until April 30th. Since 1st of May the motion detection ist not working properly anymore. With smart alerts on sometimes people passing by are recognized. Cars and if somebody is in front of the door doesnt trigger anything. Only if somebody rings the bell. Oh and cats passing by triggers always motion detection. We already deleted everything, did a complete reset, smart alerts on and off, bird view on/off. It just doesnt work anymore. Is it possible that the doorbell is faulty? Any ideas why this Happens?  BR