Lost Authenticator in my old account
I haven't used my Ring Camera and account since 2023, and am trying to log on to start using it again.
But back in 2022-2023 there must hav been set up an authenticator code, which I cannot figure out where I will get.
I use Microsoft Auth. but there is nothing there connectec to Ring. I probably removed that part as I didn't use it for years.
Now I'm locked out as I can't recieve my auth.code anywhere.
Any suggestions on how to start over again?
(I have created a new account where I have sent a request to take over this camera from my old account, but it says I have to wait 15 days if there are no reaction from my old account, to have it transferred to my new account automatically. I hope to make it sooner than 15 days)
Thanks for any advice.
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13-07-2026 05:17:09
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Justin_Ring
Hi @user_20a141. This Help Center article will provide you with alternate ways of verifying your account to log in. I hope this helps.
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14-07-2026 15:49:05
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