Amazon Alexa + Ring
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R
`Alexa, show the front door` not working on TV
troubleshooting
amazon-alexa
I have a Ring Doorbell Pro and it seems to be working correctly everyplace but showing on my Sony XBR75. I can tell Alexa to show the front door on an Echo Show 5. Works as expected. Also have no problems with the Ring App on my iPhone.
When I tell my Echo Dot to show the front door, Alexa responds with "Ok" and I see my TV go to a page that says "Waiting for Ring.Com....". After a few seconds the screen disappears and my TV goes back to what it was showing before I issued the command.
The TV has is using an Amazon Fire Stick 4k. TV is connected via WiFi.
Does anyone hve any idea on what could cause this and/or how to troubleshoot it?
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09-12-2019 16:49:02
Responses (21)
- RI discovered that another was interferring. I can't tell you why, just that when I have the HDHomeRun app installed I cannot get Alexa to show a Ring camera. When I uninstall the HDHomeRun app the Ring shows fine. You may need to try uninstalling your apps one-by-one until you find the culprit.•
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04-01-2020 15:03:02
- RIt seems odd to me that another app was the culprit for me. The HDHomeRun app doesn't even have to be running - just installed. I can duplicate the issue on my setup 100% so I'm confident there's a conflict between the Ring app and the HDHomeRun app. For the time being I am installing and uninstalling the HDHomeRun app as-needed. It's a pain to uninstall apps, but I suspect you'll find the culprit on your setup by uninstalling each app one-by-one. Try to show your Ring camera and if it doesn't work just reinstall the app and move on to the next one.•
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07-01-2020 12:07:34
- FI found the same on all fire sticks in the household on initial setup (They showed waiting for ring.com and had a short burst of mic feed before hanging) but after unplugging each firestick for 30sec. They now work fine. (One of them took 2 attempts) I don’t know if simply restarting the firestick would have the same effect or if you need a complete power down of each. Hope this helps!•
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18-03-2020 22:48:39
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JI managed to get this working as per suggestion below. Had to keep the firetv remote running and synced as I use harmony remote. But once I had the old fire remote working and tested with the mic everything works. Problems is if I remove the batteries and dnt use, then from door keeps saying waiting on ring. Com and quits.. [https://www.reddit.com/r/Ring/comments/e6a805/ring\_wont\_connect\_to\_firetv/?utm\_medium=android\_app&utm\_source=share](https://www.reddit.com/r/Ring/comments/e6a805/ring_wont_connect_to_firetv/?utm_medium=android_app&utm_source=share)•1
13-04-2020 16:43:19
SI have the exact same issue, ring app starts for a second then goes back to the home screen. I used the remote technique, it seemingly worked, but it always goes back to the problem in the end•0
19-04-2020 17:22:55
SSame issue being discussed on the Amazon Forums here: [https://www.amazonforum.com/s/feed/0D54P00007JLVjz](https://www.amazonforum.com/s/feed/0D54P00007JLVjz)•1
22-04-2020 11:40:35
RHi, can I just say that unplugging my firestick from power supply (TV USB port for me) worked. I’ve had the same error for ages where when I asked Alexa to show front door, my TV gets stuck on loading Ring.com page. Update: stuck again. It worked only once. My setup: LGTV, ring pro, Amazon firestick, echo dot•1
28-04-2020 07:42:28
SI also have a Harmony remote and cannot get Ring to show via an echo dot command until I 'wake' the Fire TV remote with any press, then it works without fail. It is so irritating that you need to do this, particulary when I have an automation that shows the camera feed on my TV when my doorbell detects motion (a Sonos speaker ask my dot to 'show the front door'), it works flawlessly, but the camera feed never shows unless I've 'woken up' the Fire TV remote first!•0
28-04-2020 12:59:35
- BThis is happening to me on echo show. I don't have a firetv on this tv so that isn't a possible solution.•
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13-12-2020 21:49:14
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- PIt seems that after just about a year ring/amazon don't care that we can no longer use the devices since they already have are money. After a few months someone from ring will reply here saying they will pass this on then ask us to check things they no are not the issue like connectivity and passwords or what ever. We as a community have given very detailed information on the issue as well as an annoying work around that most of us no longer use the show front door command. It's crazy because amazon was well known for customer service and ring use to be great with customer service as well but after the merger things are going down hill.•
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24-12-2020 00:07:21
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saaron99
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04-01-2020 01:06:03
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